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Thank you for shopping at LA Balloons! We appreciate the fact that you like to buy the cool stuff we sell. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products, whether you're on our website LABalloons.com, in our Warehouse Store, or on the phone with our Customer Service Staff.

In-Store Return Policy

We believe you will be thrilled with the products you purchase from LA Balloons. That's because we go out of our way to ensure that they're in stock and available to be purchased. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning or exchanging a product.

RETURNS (In-Store Purchases):
LA Balloons will gladly accept the return of new, unused, unopened and undamaged merchandise within 7 calendar days of purchase.

We do not accept returns on the following items: Unused Helium or other Gases, Custom Orders, Seasonable, Closeouts and Edible items.

The returned merchandise must be in its Original condition and accompanied by the Original receipt or Proof of Purchase, otherwise the return will not be honored.

For LA Balloons members who made their purchase using their member account, we can easily pull up your history as Proof of Purchase.

If the customer did not make their purchase under a member account, a receipt is required for all refunds.

Refund amount will be provided in the same method as payment. Purchases by check will be made via USPS mail 14 days after original purchase.

EXCHANGES:
Exchanges are not available for In-Store or On-Line purchases. Customers may return their purchase, within the guidelines of the return policy listed above, for a refund.

On-Line Return Policy

RETURNS (On-Line Purchases):
LA Balloons wants you to be thrilled with your purchase. However, if you need to return an item, we're here to help.

All returns must have a RETURN AUTHORIZATION NUMBER. Call us at 818-246-9404 or email us at support@laballoons.com to request a RA#. Please note, returns without a RA# will not be honored.

LA Balloons will gladly accept the return of new, unused, unopened and undamaged merchandise within 7 calendar days of purchase. Shipments must be postmarked by the 7th day from the date of the order transaction to be eligible for a return.

We do not accept returns on the following items: Unused Helium or other gases, Custom Orders, Seasonable, Closeout and Edible items.

If you received incorrect product or did not receive the merchandise ordered, contact us within 2 days of receiving shipment. If we made a mistake we want to correct it immediately.

ORDER CANCELLATION (On-Line Purchases):
We will try to honor an Order Cancellation request prior to shipping your order. However, once an order is shipped or if we are unable to cancel the order, you'll need to follow the Returns Policy to send the item back within 7 days.

RETURN SHIPPING:
Buyer will be responsible for paying the cost for return shipping. If you receive a refund, the cost of original shipping and if applicable, return shipping, will be deducted from the refund amount. Outbound shipping costs are non-refundable.

We highly suggest all returns include carrier Tracking. We want to confirm we received the shipment.

We reserve the right to:
1) Refuse shipments without a Return Authorization number.
2) Discard items not purchased from LA Balloons or in unsellable condition
If you have any questions on how to return your item to us, contact us. We're here to assist.

DEFECTIVE MERCHANDISE:
If your item is defective, call us immediately at 818-246-9404 to report the problem. We will gladly provide an exchange or store credit for manufacturer defective merchandise. However, balloons that are punctured or cut or have popped due to over-inflation will not be honored.

PRICING AND PRICE REDUCTIONS/CORRECTIONS:
LA Balloons reserves the right to change prices for products displayed at/on the LA Balloons website and store at any time, and to correct pricing errors that may inadvertently occur. In the event, you have been charged more than the posted price for a product, please see a Manager for a refund of the overcharge.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

SHIPPING:
• LA Balloons ships to customers in all 50 states and US territories. We also ship to Canada via Canada Post and FedEx.
• Orders received by 1:00PM PDT, Monday through Friday are shipped within the same day at the shipping service speed selected at checkout. Orders received after this time will be shipped the following business day.
• If items on your order are not available, you will be notified by our Customer Service Dept.
• LA Balloons does not ship on weekends. We do not offer Sunday or holiday delivery.
• Questions regarding shipping? Contact us at support@laballoons.com.

WILL CALLS:
Orders placed for Will Call (Monday-Friday) will be ready for pickup 2 hours after the order is placed when ordered before 3:00PM PST. Orders received after 3:00PM will be ready the following business day.
Will Calls are not available on Saturdays, Sundays and Holidays.

PRIVACY POLICY:
Keeping our customer's information private is important to us, that's why LA Balloons will never sell or rent your information to third parties. Contact information is requested when you sign up for an account, order a product or service, fill out surveys, and send us feedback. This information typically includes your name, billing address, shipping address, telephone number, e-mail address, and corporate or non-profit affiliation. With this information, LABalloons.com fills your orders and provides you with specific discounts.

Customer accounts are automatically signed up to receive our email newsletters. Customer may opt out at any time but updating their preferences.

BROWSER INFORMATION POLICY:
We gather certain information about our customers based upon where you shop on our site in several ways. We collect aggregate information on browser type, operating system, and geographic region. In addition, we collect general data on page popularity, overall number of visitors to the site, and other data that helps us tailor the site to our visitors (content, layout, and services).

SECURITY PRECAUTIONS:
In order to protect our customer's sensitive data, credit card transactions details are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access.

Have a question about an LA Balloons policy? Email support@LABalloons.com.




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